Shipping policy

SHIPPING POLICY

Carl Sullivan Cycles Ltd
Last Updated: 23/02/2026

1. Delivery Areas

We currently deliver Bikes to:

  • United Kingdom (additional delivery fees may apply)
  • The Republic of Ireland

We currently deliver E-Bikes to:

  • Northern Ireland
  • The Republic of Ireland

For deliveries outside these areas, please contact us before placing an order.

We deliver Parts and Accessories to all of the United Kingdom and the Republic of Ireland.

2. Shipping Times

Estimated delivery times:

  • Parts and Accessories: 5 - 10 working days
  • Bicycles: 10 - 15 working days
  • E-bikes: 10 - 15 working days
  • Special orders: Times vary (confirmed individually)

Delivery times are estimates and may vary due to courier delays.

3. Shipping Charges

Shipping costs are calculated at checkout.

We reserve the right to apply additional charges for:

  • Remote or offshore locations
  • Oversized or specialist freight items

Customers will be contacted before dispatch if additional charges apply.

4. Bicycle & E-Bike Delivery

Bikes may be delivered:

  • Partially assembled in a protective bike box; or
  • Fully assembled via Carl Sullivan Cycles Ltd (within 100 mile radius).

Customers must inspect goods upon delivery and report damage within 48 hours.

5. Failed Deliveries

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal of goods

We may charge re-delivery or return shipping costs.

6. Risk & Title

Risk transfers to you once goods are delivered.

Title passes once full payment is received.

7. Lithium Battery Shipping

E-bike batteries are shipped in compliance with hazardous goods transport regulations.

Batteries cannot be shipped internationally without prior arrangement.