Terms of service

 

TERMS & CONDITIONS

Carl Sullivan Cycles Ltd
Last Updated: [23/02/2026]

1. About Us

This website is operated by Carl Sullivan Cycles Ltd ("we", "us", "our").

Registered Address: 81 Church Hill Road, Drummenagh Beg, Derrygonnelly,
County Fermanagh, Northern Ireland
Company Number: NI734278
Email: carlsullivancycles@gmail.com
Phone: 07736 949618

By using our website and purchasing goods from us, you agree to these Terms & Conditions.

2. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years of age.
  • You are legally capable of entering into binding contracts.
  • All information you provide is accurate and complete.

3. Products

We sell bicycles, electric bicycles (e-bikes), parts, accessories and related goods.

All descriptions, specifications and images are provided for illustrative purposes. Minor variations may occur.

We reserve the right to:

  • Withdraw products at any time.
  • Modify product specifications without prior notice.
  • Refuse any order at our discretion.

4. E-Bike Compliance & Usage

E-bikes supplied for UK road use comply with Electrically Assisted Pedal Cycle (EAPC) regulations.

Customers acknowledge:

  • Any modification, tuning or derestriction of an e-bike motor system may make the bike illegal for road use.
  • Unauthorised modification voids warranties.
  • We accept no liability for unlawful use following modification.

5. Pricing & Payment

All prices are displayed in GBP (£) and include VAT where applicable.

We reserve the right to:

  • Correct pricing errors.
  • Cancel orders affected by obvious pricing mistakes.

Payment must be received in full before goods are dispatched.

Finance purchases are subject to approval by the third-party finance provider and their separate terms.

6. Order Acceptance

A contract is formed only when we send you a dispatch confirmation email.

We may refuse or cancel an order if:

  • Payment is not authorised.
  • There is a pricing or stock error.
  • Fraud is suspected.
  • Delivery is not possible to the address provided.

7. Delivery

Delivery times are estimates only and not guaranteed.

Risk passes to you upon delivery. Ownership passes once full payment has been received.

You are responsible for ensuring safe storage of goods after delivery.

8. Assembly & Safety

Bicycles may require final assembly and safety checks.

We strongly recommend:

  • Professional assembly by a qualified bicycle mechanic.
  • A full safety inspection before first use.

We are not liable for injury or damage caused by improper assembly.

9. Returns & Refunds

Returns are governed by our separate Returns & Refund Policy.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

10. Warranty & Liability

Manufacturer warranties apply where provided.

We are not liable for:

  • Normal wear and tear.
  • Damage caused by misuse, accidents, lack of maintenance, corrosion or unauthorised modification.
  • Indirect or consequential losses.

Our total liability shall not exceed the purchase price of the goods.

Nothing excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.

11. Intellectual Property

All website content including logos, text, images and branding is the property of Carl Sullivan Cycles Ltd and may not be reproduced without permission.

12. Governing Law

These Terms are governed by the laws of Northern Ireland.

Disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

SHIPPING POLICY

Carl Sullivan Cycles Ltd
Last Updated: 23/02/2026

1. Delivery Areas

We currently deliver to:

  • Northern Ireland and The Republic of Ireland

For deliveries outside these areas, please contact us before placing an order.

2. Shipping Times

Estimated delivery times:

  • Accessories & parts: 5 - 10 working days
  • Bicycles: 10 - 15 working days
  • E-bikes: 10 - 15 working days
  • Special orders: Times vary (confirmed individually)

Delivery times are estimates and may vary due to courier delays or stock availability.

3. Shipping Charges

Shipping costs are calculated at checkout.

We reserve the right to apply additional charges for:

  • Remote or offshore locations
  • Oversized or specialist freight items

Customers will be contacted before dispatch if additional charges apply.

4. Bicycle & E-Bike Delivery

Bikes may be delivered:

  • Partially assembled in a protective bike box; or
  • Fully assembled via specialist courier or Carl Sullivan Cycles Ltd (where available).

Customers must inspect goods upon delivery and report damage within 48 hours.

5. Failed Deliveries

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal of goods

We may charge re-delivery or return shipping costs.

6. Risk & Title

Risk transfers to you once goods are delivered.

Title passes once full payment is received.

7. Lithium Battery Shipping

E-bike batteries are shipped in compliance with hazardous goods transport regulations.

Batteries cannot be shipped internationally without prior arrangement.

PRIVACY POLICY (GDPR COMPLIANT)

Carl Sullivan Cycles Ltd
Last Updated: 23/02/2026

1. Who We Are

Carl Sullivan Cycles Ltd is the data controller responsible for your personal data.

Registered Address: 81 Church Hill Road, Drummenagh Beg, Derrygonnelly,
County Fermanagh, Northern Ireland
Email: carlsulivancycles@gmail.com

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely via third-party providers)
  • Order history
  • IP address and device data

We do not store full payment card details.

3. How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Provide customer support
  • Manage warranties
  • Prevent fraud
  • Comply with legal obligations
  • Send marketing communications (only with your consent)

4. Legal Bases for Processing

We rely on:

  • Contractual necessity (to fulfil orders)
  • Legal obligation (accounting and tax requirements)
  • Legitimate interests (fraud prevention, service improvement)
  • Consent (marketing communications)

5. Data Sharing

We may share your data with:

  • Payment processors
  • Courier companies
  • Finance providers
  • IT and website service providers
  • Regulatory authorities where legally required

We do not sell your personal data.

6. Data Retention

We retain personal data only as long as necessary:

  • Order records: 6 years (for tax compliance)
  • Warranty information: Duration of warranty period
  • Marketing data: Until consent is withdrawn

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request erasure
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

You may also lodge a complaint with the Information Commissioner’s Office (ICO).

8. Data Security

We implement appropriate technical and organisational measures to protect your data.

However, no internet transmission is completely secure.

9. Cookies

Our website uses cookies to:

  • Enable essential functionality
  • Analyse website performance
  • Improve user experience

You can manage cookies through your browser settings.

10. Contact Us

For privacy enquiries:

Carl Sullivan Cycles Ltd
County Fermanagh, Northern Ireland
Email: carlsullivancycles@gmail.com